Terms of Service

Part A — Platform and Accounts

NexPick is a technology platform connecting users requesting services ("Requestors") with users offering to fulfil them ("Acceptors"), for goods and services within Singapore. NexPick does not own, sell, buy, inspect, or control any listing, transaction, or user activity, and is not a party to any agreement between users. NexPick does not guarantee any user's identity, any listing's accuracy, or any transaction's completion or safety. NexPick disclaims responsibility for user conduct and transactions to the fullest extent permitted by law.

• Be at least 18 years of age;
• Have full legal capacity under Singapore law;
• Not be prohibited from using the Platform by law or court order;
• Provide accurate, current information and keep it up to date.

Keep your login confidential; you are responsible for all activity on your account. Notify support@nexpick.app immediately of any unauthorised access. Accounts may not be transferred, and each person may hold only one account.

Email verification is required for any access; mobile (OTP) verification is required for marketplace features. By registering, you consent to receiving an SMS verification code; standard carrier rates may apply.

Changing your email, phone number, password, or profile photo is subject to a 30-day cooldown before that field can be changed again. Changing your phone number requires OTP verification and triggers a 90-day block on re-registering the old number (see Section 28). We keep an internal, admin-only record of profile changes for security purposes; it is not visible to other users.

Profile photos must be under 10MB. Uploaded images are automatically optimised and stripped of embedded location data before storage. You remain responsible for what's visible in any image you upload.

You can use NexPick in a web browser at app.nexpick.app with the same account. Some features are mobile-app only: buying or restoring subscriptions and add-ons, rewarded ads, push notifications, and changing your profile photo. Mobile verification on the web is protected by Google reCAPTCHA, and your browser stores data to keep you signed in. We support current major browsers but can't guarantee every browser or device works.

NexPick does not guarantee listing quality, safety, or accuracy, verify identities beyond the measures in these Terms, or guarantee any transaction completes. Contracts are formed solely between the Requestor and Acceptor, not with NexPick.

Part B — Transactions

Requestors are solely responsible for their listings' accuracy and legality. Listings must be truthful and lawful, and must not involve illegal, counterfeit, or unsafe goods, or infringe intellectual property. NexPick may review, suspend, or remove any listing at its discretion without notice. Listings are automatically removed from the active feed within 24 hours of the specified transaction time.

Acceptors must review listings carefully, assess suitability and legality before accepting, fulfil payment obligations, and comply with Singapore law. NexPick does not guarantee any listing's accuracy, safety, or suitability.

Price change requests are invitations to treat, not binding until accepted through the Platform. Acceptance forms a legally binding electronic contract under the Electronic Transactions Act 2010. NexPick is not a party to this contract. We keep an internal record of each price negotiation for audit and dispute purposes, retained for 5 years in line with IRAS requirements; this record is not visible to other users.

Requestors may owe a tipping fee to the Acceptor on completion; any applicable minimum is shown before you submit a request. Tipping is paid directly between users — NexPick never collects, holds, or distributes tipping fees, and is not a party to any tipping dispute. Once a transaction is completed, the tip is earned by the Acceptor and is non-refundable except as otherwise agreed or required by law.

Acceptors can view their tipping history (by month, with an all-time total) via Profile. This record is available for 5 years, after which it is permanently deleted. NexPick does not issue tax invoices or receipts — Acceptors should keep their own records for tax purposes (see Section 10).

All fees are disclosed before you're charged and are non-refundable, except under Apple's or Google's own refund policies or where required by law — refunds for App Store and Google Play purchases are requested from Apple or Google, not NexPick. Member subscriptions are billed through the Apple App Store or Google Play, and can be cancelled any time through your store account settings (Settings > [Apple ID] > Subscriptions on iOS; Google Play > Payments & Subscriptions on Android) — cancellation takes effect at the end of the current billing period. You must cancel before deleting your account to avoid continued billing. Subscriptions and add-ons can only be bought in the mobile app — the web version has no purchases — but a subscription applies to your account on the web version too.

Merchant subscriptions (SGD 39.90/month, see Section 15.7) are billed automatically through either the Apple App Store or Google Play, on the same basis as Member subscriptions, and follow the same billing terms as Section 9. NexPick may adjust, grant, or revoke Member, Merchant, or Administrator status at its discretion.

Member subscriptions are currently SGD 12.90/month (Early Bird price, until 31 January 2027); the standard price is SGD 19.90/month. The price that applies to you is shown before you buy, and any price change for existing subscribers follows the App Store or Google Play price-change process.

Member and Merchant subscriptions renew automatically each month unless cancelled at least 24 hours before the end of the current period; your store account is charged within 24 hours before renewal. You can turn off auto-renewal any time in your App Store or Google Play settings.

Each App Store or Google Play subscription can be linked to only one NexPick account — the first account it is verified on. Contact support@nexpick.app if you need it moved.

In the mobile app, you can optionally watch a short video ad (via Google AdMob) to unlock extra daily posts — Basic users get 1 free post plus up to 2 ads (max 3/day); Members get 3 free posts plus up to 5 ads (max 8/day). The extra post is granted when the ad is watched to the end, not if you close it early; if no ad is available, we may grant it anyway. Extra posts have no cash value, can't be transferred, apply only to that day, and we may change or withdraw this feature. Ads come from Google and its partners — NexPick doesn't control or endorse them, and any interaction with an ad is at your own risk. How ad data is handled, and how to opt out of personalised ads, is in our Privacy Policy.

You are solely responsible for your own tax obligations under Singapore law, including on any tipping income, which may be taxable under the Income Tax Act 1947 and should be declared to IRAS where required. GST registration is required only above the prevailing turnover threshold. NexPick does not collect or remit GST on your behalf, and does not provide tax advice — consult IRAS guidance or a professional if unsure.

Part C — Community Standards and Acceptable Use

These standards apply to all users. Violations may result in warnings, suspension, or termination under Section 28.

NexPick has zero tolerance for objectionable content (offensive, hateful, sexually explicit, violent, or harassing) and abusive users. Report any post using the flag in its enlarged view; report or block users you've transacted with from their profile or your chat with them (Sections 22A and 22B); and report Merchant Posts, Sponsored Posts, or any other content by emailing support@nexpick.app. We aim to review reports of objectionable content within 24 hours and will remove violating content and suspend or terminate the accounts responsible. Other reports, such as no-shows, disputes, or suspected scams, are usually reviewed within 7 business days.

Treat others respectfully, act in good faith, comply with Singapore law, provide accurate information, and honour your commitments on the Platform.

This section is organised into the numbered subsections below.

No fraudulent listings, misrepresentation, scams, impersonation, or false identities.

No harassment, threats, intimidation, abuse, defamatory or discriminatory language, or doxing, through any channel including Chat.

No listings involving:

• Illegal goods or services, or controlled substances;
• Counterfeit, infringing, stolen, or fraudulent goods;
• Weapons, ammunition, explosives, or hazardous materials;
• Adult or sexually explicit content;
• Goods requiring licences you don't hold;
• Unsafe, defective, or recalled items; or
• Anything else prohibited by law.

NexPick may remove, suspend, or investigate any listing it reasonably believes violates these Terms or the law, without notice.

No bots, scrapers, or unauthorised automated access. No multiple accounts to evade bans — following a ban, the 90-day re-registration block (Section 28) applies to any related contact details, not just the original one. Don't tap or view ads other than genuinely — no repeated tapping, asking or paying others to tap, or using bots, emulators or modified apps to get ad rewards. If we suspect this, we may remove those rewards, turn off ads for your account, or suspend or terminate it (Section 28).

Reviews must reflect genuine transactions. No buying, selling, manipulating, or coordinating reviews or ratings, and no retaliating against a user over a review. NexPick may investigate, remove, or adjust reviews and ratings, or restrict accounts, where it suspects manipulation or abuse; NexPick's determination on review authenticity is final.

Meet only in safe, public places (unless the request is marked for unit delivery); verify the other party's identity before exchanging goods or payment; never hand over goods before receiving agreed payment. Report urgent safety concerns to the Singapore Police Force at 999.

Unit delivery: the Requestor's unit number is shown only to the Acceptor who accepts. Handover is at the door — Acceptors don't need to (and shouldn't) enter the home, and either party may decline or cancel if they feel unsafe. Requestors are responsible for giving the correct unit number; NexPick does not verify addresses.

For listings marked "Custom Care", the Acceptor must read the description carefully, follow all stated requirements, and promptly contact the Requestor if anything can't be fulfilled. Repeated failure to honour Custom Care obligations may result in account action.

Part C-A — Sponsored Content

This section is organised into the numbered subsections below.

Sponsored Posts are paid placements in the marketplace feed, created by NexPick administrators on behalf of merchants and businesses ("Advertisers") under a commercial agreement with Terexa. They are clearly labelled "Sponsored". NexPick tracks anonymised, aggregate view and copy counts on each Sponsored Post for Advertiser reporting — these are not linked to any individual user. Sponsored Posts cannot be accepted like ordinary listings, and no transaction or contract is formed with the Advertiser through one.

Under the Consumer Protection (Fair Trading) Act, NexPick discloses that Sponsored Posts are paid for by Advertisers, that Terexa controls their content and selection, and that NexPick does not guarantee or endorse anything they describe. Any transaction you make with an Advertiser happens entirely outside the Platform, at your own risk — NexPick is not a party to it.

You may copy item details from a Sponsored Post into your own listing. You are solely responsible for verifying the accuracy of anything you copy before posting it yourself — prices and availability shown on a Sponsored Post are not guaranteed to still be current.

Advertisers must ensure their content is accurate, lawful, and compliant with Singapore advertising standards (SCAP). Terexa may remove non-compliant Sponsored Posts without notice.

Regular users cannot pay for or create Sponsored Posts — these are created exclusively by NexPick administrators. This doesn't apply to Merchant Posts (Section 15.7), a separate, subscription-based category. Impersonating a Sponsored or Merchant Post without an active Merchant subscription may result in account action.

In line with Apple's App Store guidelines, all paid promotional content is clearly labelled "Sponsored" — never disguised as organic content. Terexa maintains editorial control over all Sponsored Posts.

A separate Merchant subscription (SGD 39.90/month) lets subscribers create and manage their own "Merchant Posts" through a self-service form. These appear in the marketplace's Shop tab, grouped under the section heading "Merchant"; each post itself is labelled "Merchant". Merchant Posts are not created by NexPick administrators and don't appear in the main feed.

Merchant subscriptions are sold as an automatic, self-service in-app purchase through the Apple App Store and Google Play, on the same billing, auto-renewal, and cancellation terms as Section 9.

The number of Merchant Posts you can display at once is subject to a limit set by NexPick; you must delete an existing post to add a new one beyond that limit. If your subscription lapses, your posts become hidden (not deleted) and reappear automatically if you resubscribe. If your Merchant account is suspended or terminated under Section 28, your Merchant Posts are permanently deleted at that time.

Like Sponsored Posts, Merchant Posts cannot be accepted and form no contract with any user. Merchants remain solely responsible for their own content's accuracy and lawfulness.

The Merchant Guide and other Merchant materials in the app are for your own business’s use while your Merchant subscription is active. They’re owned by NexPick (Section 19) and must not be copied, screenshotted, or shared outside your business; breaching this may lead to suspension or termination under Section 28.

Local Picks are informational content selected by NexPick administrators, featuring real, named local food and service businesses in Singapore. Each Local Pick is clearly labelled "Local Pick", and Local Picks are grouped under the "Local Picks" heading in the Shop tab.

Unlike Sponsored Posts and Merchant Posts, Local Picks do not involve any commercial agreement, payment, or partnership with the featured business — they reflect content NexPick considers useful to users, at NexPick’s own discretion. A Local Pick does not imply the featured business has endorsed, partnered with, or authorised NexPick in any way.

Local Picks cannot be accepted like ordinary listings, and no transaction or contract is formed between you and the featured business, or between you and NexPick, through one. Any visit or transaction you make with a business featured in a Local Pick happens entirely outside the Platform, at your own risk.

Images used in Local Picks are either taken by NexPick or used with the rights holder's permission. Local Picks don't use a featured business's official logo or branding to present the post, but a photo may naturally show a brand name or logo on a product, cup, packaging, or shopfront. Any such names and logos belong to their owners and appear only to show the actual product — this doesn't mean the business endorses or is affiliated with NexPick. A business that wants a photo or Local Pick changed or removed can email support@nexpick.app, and we'll act on it promptly.

Local Picks are for general reference only. Photos, descriptions, prices, and other details are prepared by NexPick administrators, may be illustrative, and may be out of date or differ from what the business actually offers — they aren't guaranteed. Please check the details and edit them as needed before posting a request from a Local Pick.

A Local Pick may be reposted as your own listing. Once reposted, it becomes your own request, not NexPick’s or the featured business’s, and can be accepted by other users through the ordinary marketplace process. You’re solely responsible for the accuracy of the resulting listing. NexPick’s role in a Local Pick ends once it’s reposted — NexPick is not a party to, and bears no responsibility for, any transaction that results.

Part D — Content and Communications

You retain ownership of content you upload. You grant NexPick a non-exclusive, worldwide, royalty-free licence to host, store, and display it solely to operate the Platform, and you warrant you have the rights to grant this licence.

Chat helps users coordinate transactions. No harmful, unlawful, fraudulent, or abusive content, and no scams, in Chat. Once a transaction's scheduled time passes, we may disclose limited contact details to help users coordinate — you remain responsible for your own communications.

A chat room becomes read-only to both parties at 12:00am Singapore time following the scheduled transaction time, and is permanently deleted 90 days after that. During those 90 days, NexPick administrators may access chat content solely to investigate a report, dispute, or suspected violation — every such access is logged, and content is never disclosed to anyone outside the chat except where the law requires it. If a chat is relevant to an ongoing dispute or legal proceeding at the end of the 90 days, we may retain it for the proceeding's duration.

Installing the Platform means you consent to transactional push notifications; you can opt out of non-essential ones in your device settings. Marketing messages comply with the Spam Control Act. NexPick administrators may also send announcements, policy updates, or responses to reports to individual users or groups (e.g. all users, or Members); these are logged and also appear in your in-app notifications inbox.

The Platform's software, design, branding, and content are owned by or licensed to NexPick. You get a limited, non-exclusive, revocable licence to use the Platform for its intended purpose — you may not copy, reverse-engineer, or otherwise exploit it without our written permission. All rights not expressly granted are reserved.

Reviews are personal opinions, not verified or endorsed by NexPick, and are kept indefinitely as part of our trust framework. If your account is deleted, your authored reviews are anonymised to "Deleted User" but remain visible to protect other users' ratings. You cannot demand a review's removal except where Singapore law (e.g. the Defamation Act or Protection from Harassment Act) requires it.

Part E — Trust, Safety, and Account Management

Your Trust Score is the average of all verified ratings you've received (1–5 scale), calculated automatically.

• Excellent: 4.5–5.0
• Very Good: 4.0–4.4
• Fair: 3.0–3.9
• Poor: below 3.0
• Insufficient: fewer than 5 reviews (no automated penalties apply)

If your score falls below 4.0 with at least 5 reviews: you get an auto-warning with 30 days to recover (marketplace access continues); if still below 4.0 after that, a Final Warning with a further 30 days; if still below 4.0 after that, automatic termination without further notice. Recovering to 4.0 or above at any point clears an auto-issued warning. An admin-issued warning holds for its full 30 days regardless of score, then is reviewed at expiry (cleared or escalated based on your then-current score), or can be cleared manually by an admin at any time. This automated pipeline doesn't apply to administrator accounts or to Merchants with an active subscription. NexPick may also warn or terminate manually for other violations, independent of this pipeline.

You can see your own active warnings, their stage, and days remaining. Your Trust Score is visible to other users, as is whether you currently have an active warning, its stage, and days remaining — but never the reason. We keep an internal, admin-only history of your warnings and terminations for compliance purposes — not visible to others.

Disputes are primarily between the users involved — NexPick isn't a party to any transaction and doesn't guarantee outcomes. We may help facilitate communication at our discretion, but aren't obligated to mediate or make binding decisions. Because NexPick never holds payments between users, we cannot offer refunds or chargebacks for user transactions. Nothing here limits your rights under applicable law.

You can report any marketplace post using the flag in its enlarged view, and report a user you've transacted with from their profile (via your transaction history) or from the menu in your chat with them — for reasons including scams, fake listings, no-shows, harassment, offensive content, or illegal goods. Merchant Posts, Sponsored Posts, and other content can be reported by emailing support@nexpick.app. NexPick administrators are notified of new reports and review them in good faith, though we're not obligated to take specific action or notify you of the outcome. Substantiated reports may lead to warnings, restrictions, or termination under Section 28.

Knowingly false or malicious reports breach these Terms and may violate the Protection from Harassment Act — we may take action against users who abuse the report feature. Only one report may be submitted per transaction or post. Report identities are kept confidential from the reported user and used solely for trust and safety purposes.

You can block anyone you've actually transacted with, from their profile or the menu in your chat with them, at any time. Blocking is mutual: once either party blocks the other, neither can accept the other's requests, new chat messages from the blocked person aren't delivered to the blocker, and each other's posts become invisible — regardless of either party's Member status. Merchant Posts don't create a transaction on their own, but a Merchant you've transacted with (for example, through Auto-Accept) can be blocked like anyone else.

Blocking doesn't delete any existing chat: its history stays visible; while the block is in place, the blocker can't send new messages in it, and new messages from the blocked person aren't delivered to the blocker, and the chat still expires under Section 17's normal timeline. You can unblock anytime from their profile or Settings > Blocked Users; NexPick doesn't send a notification for a block or unblock, and a blocked user isn't told that their messages aren't being delivered (they stay undelivered even after unblocking).

Acceptors must not engage in unfair practices under the Consumer Protection (Fair Trading) Act. Nothing here removes your rights under Singapore consumer law.

NexPick may verify identities, monitor transactions, and suspend accounts to prevent fraud, and may share information with law enforcement where legally required.

The Platform is provided "as is", with no warranties of any kind to the fullest extent the law allows — including no guarantee of any user's reliability, any listing's accuracy, any transaction completing, or the Platform running securely or without interruption. You use the Platform, and interact with other users, entirely at your own risk. Nothing here removes any right that cannot lawfully be excluded under Singapore law.

To the fullest extent the law allows, NexPick and Terexa are not liable for indirect or consequential losses (like lost profits or data) arising from your use of the Platform, and are not responsible for other users' conduct or transactions. NexPick's total liability arising from the Platform, however framed, is capped at SGD 60. Nothing here limits any liability that cannot lawfully be limited.

You agree to indemnify NexPick against claims arising from your breach of these Terms, your listings or transactions, or your unlawful conduct.

NexPick may suspend or terminate your account, with or without notice, for breaching these Terms, triggering the Trust Score penalty pipeline, suspected fraud, legal requirements, risk to others, or 24+ months of inactivity. Fraud, illegal listings, threats, sexual exploitation, or repeated serious violations can result in immediate termination without warning.

Effect of Termination

• Your account and profile data are deleted; your profile photo is removed from storage;
• Your active listings are anonymised and removed from the marketplace;
• Your authored reviews are anonymised to "Deleted User" but remain visible;
• Your chats become read-only immediately and are permanently deleted 90 days later;
• Your phone number and email are blocked from re-registration for 90 days.

90-Day Re-Registration Block

This applies whether you deleted your account voluntarily or NexPick terminated it, and protects marketplace integrity. If you believe your details were blocked in error, contact support@nexpick.app.

Appeals

Appeal a suspension or termination within 14 days by emailing support@nexpick.app with subject "Account Appeal — [Your Registered Email]". We respond within 14 business days. Reinstated accounts face a 90-day probation, during which any further violation results in immediate permanent termination.

Voluntary Deletion

Delete your account via Profile > Settings > Delete Account. Cancel any active Member or Merchant subscription separately through the App Store or Google Play first, to avoid continued billing. The same 90-day re-registration block and 90-day chat deletion timeline apply. Reviews about you from others remain, and transaction records are retained per Section 29.

Transaction and tipping records: 5 years from the transaction date, deleted on 1 January of the following sixth year. Expired or incomplete listings: deleted within 24 hours of the scheduled transaction time. Chat rooms: become read-only at 12:00am Singapore time after the scheduled transaction time, permanently deleted 90 days later (subject to extension for an active dispute or legal proceeding, as described in Section 17). Sponsored Post records: kept for the life of the post. Merchant Post records: kept for as long as the post exists — hidden (not deleted) if the subscription lapses, permanently deleted if the account is suspended or terminated. Admin communication records: 1 year. Price negotiation records: 5 years, in line with IRAS requirements. You're advised to keep your own copies — NexPick isn't liable for records lost after these periods expire.

Part F — Legal

Contracts formed through the Platform are electronic contracts under the Electronic Transactions Act 2010, with the same legal validity as a written contract.

We process personal data under our Privacy Policy and Singapore's Personal Data Protection Act 2012. Using the Platform means you consent to this.

If a data breach is likely to cause significant harm, or affects 500+ people, we'll notify affected users and the PDPC as required by the PDPA, by email and/or in-app notification, as soon as practicable.

A notification will explain: what happened, what data was involved, the likely consequences, what we're doing about it, what you should do, and our DPO's contact details.

If you receive one, we recommend: change your NexPick password; change it anywhere else you reuse it; enable two-factor authentication where available; watch your financial accounts; be alert to phishing (we'll never ask for your password by email or SMS); and contact dpo@nexpick.app with questions.

Our security obligations don't extend to breaches originating from third-party providers (Firebase, Apple, Google Play), your own device, or events beyond our reasonable control — though we'll still help by sharing available information and liaising with the relevant provider. Our liability for any breach remains capped as in Section 26.

NexPick uses automated systems to calculate Trust Scores and apply the penalty pipeline (Section 21), which can directly affect your account status. You can request human review of any automated decision that results in termination by emailing legal@nexpick.app within 14 days. Separately, Merchant Auto-Accept (Section 34) automatically accepts matching buy requests on a Merchant’s behalf without individual human review — the same right to request human review applies to buyers affected by this.

You control whether your phone number is visible to your active transaction partners, via Settings > Privacy > Show Phone Number (visible by default). If disabled, your number shows as "Hidden by user" and other in-app contact options (Call, WhatsApp, SMS, Telegram) become unavailable to them — Chat remains available regardless. This only affects what other users see; NexPick administrators retain access to your number for verification and compliance, and it remains part of your account record under our Privacy Policy. If you hide your number, you're responsible for coordinating adequately with your transaction partner through Chat.

Merchants can pre-approve postal codes and units for Auto-Accept, which automatically accepts a matching “Post It” request without manual review, forms a binding transaction, and grants the Merchant free Member status for this purpose. Auto-Accept orders never carry a tip. Merchants can disable this at any time.

Merchants can also buy a one-time add-on (SGD 9.90, repeatable) that permanently adds 5 to their post limit, up to 100 total — available on both Apple App Store and Google Play.

A similar add-on (SGD 9.90, repeatable) adds 5 self-collection addresses for Auto-Accept, up to 100 total — also available on both Apple App Store and Google Play.

Add-ons are linked to the NexPick account they were bought on — they can’t be transferred or restored through the app store, are lost if the account is deleted or terminated, and can’t raise a limit above 100. Refunds follow Section 9.

Basic, Member, and Admin accounts can only be signed in on one device at a time (a web browser counts as a device) — signing in on a new device automatically signs you out of any other. Merchant accounts with an active subscription are exempt and can be signed in on multiple devices at once, for businesses with multiple stores or staff.

We may amend these Terms at any time. Material changes will be notified at least 14 days in advance via in-app notification or email. Continuing to use the Platform after that means you accept the changes.

These Terms are governed exclusively by Singapore law, with disputes subject to the exclusive jurisdiction of the Singapore courts. The Platform is intended for Singapore residents; use from elsewhere is at your own risk.

If you downloaded NexPick from the Apple App Store: these Terms are between you and Terexa Pte. Ltd., not Apple, and Terexa alone is responsible for the app, its content, maintenance, and support. Your licence is a non-transferable licence to use the app on Apple devices you own or control, under Apple's Usage Rules. If the app fails to meet an applicable warranty, you may notify Apple for a refund of the purchase price (if any); Apple has no other warranty obligation. Terexa, not Apple, handles any product, legal-compliance, consumer-protection, privacy, or intellectual-property claims about the app.

You confirm you are not in a U.S.-embargoed or “terrorist supporting” country and not on any U.S. Government restricted-party list, and you must follow any applicable third-party terms (e.g. your mobile provider's). Questions or claims go to Terexa Pte. Ltd. (contact details in Section 38). Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Terexa Pte. Ltd.

Email: support@nexpick.app

Legal: legal@nexpick.app

DPO: dpo@nexpick.app

Address: 60 Paya Lebar Road, #6-28, Paya Lebar Square, Singapore 409051

UEN: 202625140N