Delete your NexPick account

Option 1: Delete in the app

• Open the NexPick app and sign in.
• Go to Profile > Settings > Delete Account.
• Confirm with your password. Your account is deleted immediately.

Option 2: Request by email

If you can't access the app, email support@nexpick.app from the email address registered to your NexPick account, with the subject "Account deletion request". We'll confirm and delete your account within 30 days.

Before you delete

Deleting your account does not cancel an active Member or Merchant subscription. Please cancel it first in your Google Play or App Store account settings to avoid further charges.

What is deleted

• Your account and profile: name, email, mobile number, date of birth and profile photo.
• Your settings, block list and notification preferences.
• Your public profile shown to other users.

What may be kept

• Reviews you wrote stay visible to protect marketplace trust, shown as "Deleted User".
• Transaction records are kept for up to 5 years where required for legal, tax, or dispute purposes.
• Your mobile number and email are kept for 90 days to prevent immediate re-registration after a ban or deletion.
• Chat messages are deleted automatically 90 days after the chat closes.